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!HELP! Invalid Username

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!HELP! Invalid Username

Postby DeathBel » Wed Oct 08, 2014 12:25 am

Hi guys

I wonder if anyone could help me with this, or may have previously experienced it.
My Gamername/Username is: 'DeathBel'

If you search for me as an ally you will find me,
about to be rank 120 (Most likely will be, when people read this)
I even have Omega-Recon as an ally
...Purely through random gameplay :P

I have invited 3 or 4 friends to play Hellfire,
and each one of them says that they get this error when they enter my Gamername after the tutorial.
-->The Username "DeathBel" appears to be invalid. Please check and try again later.
But no matter how many times they try, it's the same error.

My current job is that I am the South African support engineer for Avid (Pro Tools + iLok + VENUE + Avid HD Audio Hardware)
***I know a lot about computers, electronics, software, hardware and the communication/workings between all***
Plus a seasoned gamer and veteran ex-WOW player :?

I've honestly tried and thought of every thing that may be causing this;
-->Reset password, log on different devices, try adding name from different devices (S4, Ipone5s, iPad2, Galaxy Tab 2...), searching and adding ally, attempting username with a possible hidden 'space', uppercase, lowercase

And even after 2 separate support tickets with 2 separate support techs that helped...no one can find what it is or fix it.

...anyone got any idea?
The only thing out of place to me is that the error specifically uses the word "Username" NOT Gamername
but that could well be coincidence :lol:

Hoping and Preying here! :cry:
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Re: Invalid Gamername

Postby CubedCodeMonkey » Wed Oct 08, 2014 12:30 am

Just to clarify, they are able to search for you fine AFTER they get through the tutorial via the standard ally search, but they are not able to add you at the prompt after completing the tutorial?
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Re: Invalid Gamername

Postby Torn » Wed Oct 08, 2014 12:32 am

Did you maybe started as gamer# and registered later? If so that's your answer - your invite code is still "gamer#" and AFAIK that can't be changed... Other than that, no idea.
chat wrote:Torn: that's 400*500 = 200 000 moba for Devourer... Think I will pass :P
Creation: Are you a serious player or what Torn? Buck up buddy! What's it gonna be? A house? Or a Devourer?
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Re: !HELP! Invalid Username

Postby DeathBel » Wed Oct 08, 2014 12:37 am

Before, After, Skip tutorial...nothing has worked.

2 were able to enter other peoples gamer name fine though
(Other 2 missed the redeem timer trying to enter my username and lost out)

It doesn't make any sense 0.o
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Re: !HELP! Invalid Username

Postby CubedCodeMonkey » Wed Oct 08, 2014 12:39 am

I was just able to search for you and send a request successfully, so if it's only at the post-tutorial prompt, I think Torn might be onto the cause there.
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Re: !HELP! Invalid Username

Postby DeathBel » Wed Oct 08, 2014 12:45 am

Hmm...you may be on to something there Torn.
I didn't consider it because I imagined that would be a stupid thing to happen/have as a bug, when it is a clear option.

I've downloaded and tried many games and have deleted them all for lack of actual enjoyment or entertainment.
...So I didn't register first and did start as "GamerX"
(not knowing if I'd enjoy the game or want to keep it and then be stuck with emails and/or spam etc.)

Any clue on how I'm supposed to find or figure out that previous "GamerX"? :cry:
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Re: !HELP! Invalid Username

Postby Torn » Wed Oct 08, 2014 12:50 am

Tap "Invite" on Home screen, scroll a little down and you should see something like "No battles are won alone. Send invites to friends and get rewards when they enter your Mobage username after the tutorial! Your username: gamer12345678".
chat wrote:Torn: that's 400*500 = 200 000 moba for Devourer... Think I will pass :P
Creation: Are you a serious player or what Torn? Buck up buddy! What's it gonna be? A house? Or a Devourer?
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Re: !HELP! Invalid Username

Postby DeathBel » Wed Oct 08, 2014 12:53 am

I have registered now...so that has "DeathBel" displayed as my Gamername/Username... :roll:
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Re: !HELP! Invalid Username

Postby plumfaerie » Wed Oct 08, 2014 12:57 am

one heck of an initiation there Death.

Welcome to the forum.. all the awesome folks that helped you are in chat. Feel free to drop in there and say hi... Some of us dont bite.

There is usually someone there most of the time who can answer questions on the spot.

Fun bunch of hellfire players

Feel free to stop by and say hi!!
Never kick someone when they are already down. They are people too
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Re: !HELP! Invalid Username

Postby Torn » Wed Oct 08, 2014 1:14 am

DeathBel wrote:I have registered now...so that has "DeathBel" displayed as my Gamername/Username... :roll:

Now this *is* strange - I have there "your username: gamer37180434", but I haven't tried if it works. It didn't seem "right" so I inquired at support what is my actual invite code/username and got this:
[...]
Regarding your gamername change, we're not able to update this information in-game. While your Mobage may have been changed, it will continue to display the old information in Hellfire in some places.

Thanks,

Trevor

Which didn't make it any clearer, so in the end my device went toward getting plum Lisbeth instead...
But since You have there your new username and it doesn't work I'm thinking there might be a bug with that, one that makes getting disciples impossible for persons who registered at later date... Guess I'll be making another inquiry with support.
chat wrote:Torn: that's 400*500 = 200 000 moba for Devourer... Think I will pass :P
Creation: Are you a serious player or what Torn? Buck up buddy! What's it gonna be? A house? Or a Devourer?
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Re: !HELP! Invalid Username

Postby DeathBel » Wed Oct 08, 2014 1:21 am

It's mainly an issue now and not last month because I didn't particularly care for the last reward.

But I am in need of a death healer and could use Odyssia.

I'll be glued to this Topic in hope of you hearing something or someone else resolving it :(
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Re: !HELP! Invalid Username

Postby Zimidar » Fri Oct 10, 2014 9:43 am

I can take one guess why this has changed. To prevent abuse.

I do know a workaround (without any hack or device jail broken). The question comes to mind, is it fair?
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Re: !HELP! Invalid Username

Postby Rocket8x » Tue Jan 20, 2015 6:39 am

So being a noob.
Im trying to get the invite friends reward. But when my friend download and complete tutorial as guest gamer no prompt to enter my username as rocket8x appears.
any suggestions? And if possible anyone want to upload a video of what should happen like onto YouTube or something?

Thanks.
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Re: !HELP! Invalid Username

Postby EmDeeNZ » Tue Jan 20, 2015 6:41 am

Think he has to register his nick name as well .. try again? it pops up so if it hasnt thats all i can think of sorry
gamer (and lots of numbers isnt registering)
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Re: !HELP! Invalid Username

Postby Rocket8x » Wed Jan 21, 2015 5:57 am

So ur saying like have him make a mobage account then do the tutorial and then the promt should pop up?
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