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Cannot Connect

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Cannot Connect

Postby Antyvirus » Sat Feb 08, 2014 2:44 am

Every time after mission (sometimes after LB) i can't pass through 'mission complete' screen, when i click 'next' just text 'loading' appears and i get a message 'cannot connect. would you like to try again? [quit] [yes] '
i did restart my phone, clean RAM, nothing changed, any ideas?
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Re: Cannot Connect

Postby Omega Recon » Sat Feb 08, 2014 3:18 am

Hey there Antyvirus. It's very well possible that with the recent update produced by Mobage, that there may possibly be a bug that is affecting certain devices. Not to long ago Mobage did an update at the beginning of a dungeon event and it affected those that were playing on Samsung devices. They finally got it fixed. But it is possible that this most recent update did something. You can rule out Internet connections by running apps that are available at the app store or available on XDA-Developers.com. Try XDA-Developers since this is where a majority of tech geeks hang out. Hope this helps.

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Re: Cannot Connect

Postby Antyvirus » Sat Feb 08, 2014 11:20 am

Well, I have Samsung Galaxy SII... Other apps work, now I see that I can play Hellfire, but after 20 min I've got again same connection problem, after 5 min problem dissapeared... So IMO the only way is just to wait random time.

This event is full of bugs... It seems like they gonna lose one more player...

BTW I don't really know what's going on with that XDA forum, so much topics and my english is too weak to comprehend :D

Thank you very much for answer Omega Recon! Take care.
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Re: Cannot Connect

Postby Omega Recon » Sat Feb 08, 2014 9:01 pm

You can try to send off a note to Mobage and let them know what the problem is. Others may be having the same kind of problems you are, and can give you an idea of when it may be fixed. XDA-Developers was created by developers for developers. The site itself can be intimidating. My apologies.

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Re: Cannot Connect

Postby Antyvirus » Sun Feb 09, 2014 1:51 am

Nah, it's ok :) Waiting 3min after fight will fix the problem for now, it seems that it's better than before. Thanks for help :)
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Re: Cannot Connect

Postby lili_marlene » Mon Feb 10, 2014 11:06 am

I also have problem with connecting. Every time I want to enter the game, it doesn't allow me to get to "login" page. After the blue circle it's "cannot connect" message. Then I must leave the app, do the force stop, clear data and after clearing data I finally can get to "login" page. It's very annoying, because it takes time and I have to log in every time I want to play. I've contacted support but I'm sure they are too busy fixing bugs.
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Re: Cannot Connect

Postby Omega Recon » Mon Feb 10, 2014 6:54 pm

lili_marlene wrote:I also have problem with connecting. Every time I want to enter the game, it doesn't allow me to get to "login" page. After the blue circle it's "cannot connect" message. Then I must leave the app, do the force stop, clear data and after clearing data I finally can get to "login" page. It's very annoying, because it takes time and I have to log in every time I want to play. I've contacted support but I'm sure they are too busy fixing bugs.


Have to give them a bit of time to respond to the situation. But they do respond. So, I'm wondering if you are on a Samsung device as well.

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Re: Cannot Connect

Postby sarikusu » Mon Feb 10, 2014 10:33 pm

Hi Antyvirus,
I have the same phone and had troubles like yours.
For my observations, this is because the phone gets very hot when running HF and after sometime of playing, it cannot connect.

This may sound silly, but your "after 5 min problem dissapeared" also justifies it, the phone gets colder during waiting time.



Antyvirus wrote:Well, I have Samsung Galaxy SII... Other apps work, now I see that I can play Hellfire, but after 20 min I've got again same connection problem, after 5 min problem dissapeared... So IMO the only way is just to wait random time.

This event is full of bugs... It seems like they gonna lose one more player...

BTW I don't really know what's going on with that XDA forum, so much topics and my english is too weak to comprehend :D

Thank you very much for answer Omega Recon! Take care.
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Re: Cannot Connect

Postby Antyvirus » Mon Feb 10, 2014 10:39 pm

Hey sarikusu.
Well, that's kinda weird, i could play asphalt 7, listen to music, have wifi turned on and nothing was wrong... Maybe you are right and HF requires lower temperature ;) Next time i will try to cool it :D
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Re: Cannot Connect

Postby lili_marlene » Fri Feb 14, 2014 11:10 am

Omega Recon wrote:Have to give them a bit of time to respond to the situation. But they do respond. So, I'm wondering if you are on a Samsung device as well.


Oh, they did respond. Even couple of times. And if you ask me, that correspondence might end up here: viewtopic.php?f=41&t=1558

I don't use Samsung. From the beginning I've been playing on Xperia U.

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